Privacy Policy
Privacy Policy
Last updated: September 16, 2026
At Vorénia Horizon, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit voreniahorizon.gr, contact us, subscribe to our newsletter or use services connected with our website.
1. Who We Are
For the purposes of this Privacy Policy, Vorénia Horizon is responsible for the processing of personal data collected directly through this website.
Vorénia Horizon
South Crete
Greece
Email: [email protected]
Telephone: +30 6949 167 662
In this Privacy Policy, “Vorénia Horizon”, “we”, “us” and “our” refer to the operator of Vorénia Horizon.
2. Personal Data We Collect
The personal information we collect depends on how you interact with our website.
Information You Provide to Us
When you contact us through the website, by email, telephone or another communication channel, we may collect information such as:
- Your name
- Your email address
- Your telephone number, if provided
- Number of guests
- Arrival and departure dates
- The content of your enquiry or message
- Any other information you voluntarily provide to us
Newsletter Information
If you subscribe to our newsletter, we may collect your email address and any other information requested through the subscription form.
You may unsubscribe from marketing communications at any time.
Booking Information
Our website allows you to search for availability and continue to an external online booking system.
Information entered into the external booking engine may include:
- Arrival and departure dates
- Number of guests
- Contact information
- Reservation details
- Payment or billing information
- Other information required to complete your reservation
The booking platform may process this information under its own privacy policy and terms.
Vorénia Horizon may subsequently receive information relating to your reservation where this is necessary to confirm, administer or provide your stay.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting infrastructure or authorised service providers.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- General interaction with the website
- Technical and security logs
This information may be used to maintain website security, diagnose technical problems and understand how the website is used.
3. How We Use Your Personal Data
We may process your personal data for the following purposes:
To Respond to Enquiries
We use the information you provide to respond to questions, requests and enquiries concerning Vorénia Horizon and your potential or existing stay.
To Manage Reservations
Where you make or request a reservation, personal data may be processed to:
- Check availability
- Respond to booking requests
- Confirm and manage reservations
- Prepare for your arrival
- Communicate with you regarding your stay
- Provide accommodation and related services
- Handle changes or cancellations
- Fulfil financial, tax or legal obligations connected with a reservation
To Send Newsletter and Marketing Communications
Where you have expressly subscribed, we may use your contact information to send news, offers or other communications relating to Vorénia Horizon.
You can withdraw your consent and unsubscribe at any time.
To Operate and Protect the Website
Technical data may be processed for purposes such as:
- Maintaining the proper operation of the website
- Identifying and resolving errors
- Preventing abuse, fraud or security incidents
- Protecting our systems and website visitors
- Improving website performance and usability
To Comply With Legal Obligations
We may process and retain information where this is necessary to comply with applicable legal, accounting, tax, regulatory or administrative requirements.
4. Legal Bases for Processing
Depending on the purpose, we may process your personal data on one or more of the following legal bases:
Performance of a Contract or Pre-Contractual Measures
Where processing is necessary to respond to a booking request, make arrangements requested by you before a reservation or provide accommodation and related services.
Consent
Where you have actively provided consent, for example for newsletter communications or optional cookies and tracking technologies.
You may withdraw your consent at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.
Legitimate Interests
We may process certain information where necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.
This may include website security, fraud prevention, technical administration and responding appropriately to communications concerning our services.
Legal Obligation
We may process personal data when required to comply with applicable laws and regulatory obligations.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites operate correctly, remember preferences or understand how visitors use a website.
Necessary Cookies
Some cookies may be essential for the operation, security and basic functionality of the website.
These cookies do not require consent where they are strictly necessary to provide the website or a service expressly requested by you.
Optional Cookies
Where analytics, advertising or other non-essential technologies are used, they will be activated only where the appropriate consent has been obtained.
Where available, you can manage your choices through the website’s cookie preference mechanism.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Newsletter Communications
We send promotional or informational emails only where there is an appropriate legal basis to do so.
If you subscribe to our newsletter, you may unsubscribe at any time by:
- Using the unsubscribe option included in the relevant email, where available; or
- Contacting us at [email protected]
Once you unsubscribe, we will stop using your email address for the relevant marketing communications, although we may retain limited information where necessary to document your preference.
7. Third-Party Booking Services
Availability searches and online reservations may be provided through a third-party booking engine hosted outside the Vorénia Horizon website.
When you continue to the booking platform, information submitted there may be processed by the booking service provider in accordance with its own privacy notice, terms and security procedures.
We recommend reviewing the privacy information provided by the booking platform before completing a reservation.
Information relating to a completed or requested booking may also be shared with Vorénia Horizon where necessary for the administration and performance of your reservation.
8. Service Providers
We may use trusted third-party providers to help operate our website and business.
Depending on the services in use, these may include providers of:
- Website hosting and infrastructure
- Website maintenance and technical support
- Email services
- Booking and reservation systems
- Newsletter distribution
- Website security
- Analytics services, where permitted
- Accounting, legal or professional services
These parties may process personal data only to the extent necessary to provide their services or fulfil applicable legal obligations.
We do not sell your personal data.
9. Sharing Your Personal Data
We may disclose personal information where reasonably necessary:
- To service providers supporting our website or accommodation services
- To manage and fulfil a reservation
- To process communications or requests initiated by you
- To professional advisers where necessary
- To comply with applicable laws or lawful requests from competent authorities
- To establish, exercise or defend legal claims
- To protect the rights, safety or property of Vorénia Horizon, our guests or others
We do not disclose personal information to third parties for unrelated purposes without an appropriate legal basis.
10. International Data Transfers
Some service providers may process information outside Greece or outside the European Economic Area.
Where personal data is transferred internationally, we will seek to ensure that an appropriate legal mechanism and suitable safeguards are in place where required by applicable data-protection law.
Such safeguards may include a European Commission adequacy decision or approved contractual safeguards.
11. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax or regulatory requirements.
Retention periods may vary according to the type of information.
For example:
- Enquiry information may be kept for as long as reasonably necessary to respond to and follow up your request.
- Reservation information may be retained for the period necessary to administer your stay and comply with legal, accounting and tax obligations.
- Newsletter subscription information may be retained until you unsubscribe or withdraw your consent, subject to any limited record required to respect your opt-out.
- Technical and security information may be retained for limited periods where necessary for security, troubleshooting and website administration.
When personal data is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.
12. Security of Your Personal Data
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of information transmitted over the internet.
13. Your Data Protection Rights
Subject to the conditions and limitations provided by applicable data-protection law, you may have the right to:
Right of Access
Request confirmation of whether we process personal data relating to you and receive access to that information.
Right to Rectification
Request correction of inaccurate information or completion of incomplete personal data.
Right to Erasure
Request deletion of personal data in circumstances where we are no longer entitled or required to retain it.
Right to Restriction of Processing
Request that processing of your personal data be restricted in certain circumstances.
Right to Object
Object to processing based on legitimate interests in circumstances provided by applicable law.
Right to Data Portability
Where applicable, request certain personal data in a structured, commonly used and machine-readable format and have that information transmitted to another organisation where technically feasible.
Right to Withdraw Consent
Where processing is based on consent, withdraw that consent at any time.
Right to Lodge a Complaint
You have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority if you believe that your personal data has been processed unlawfully.
To exercise your rights in relation to information processed directly by Vorénia Horizon, contact:
We may need to verify your identity before responding to certain requests.
14. Children’s Privacy
Our website and accommodation booking services are intended to be used by adults.
We do not knowingly request children to independently submit personal data through the website.
Information relating to children may nevertheless be included as part of a family or group reservation where provided by a parent, guardian or authorised adult and where necessary for the accommodation service.
If you believe that personal data concerning a child has been submitted to us inappropriately, please contact us.
15. Links to Other Websites
Our website may contain links to third-party websites and services, including booking services, map services, messaging platforms or other external websites.
When you follow an external link, the third party may process personal information independently from Vorénia Horizon.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before submitting personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.
When changes are made, the revised version will be published on this page and the “Last updated” date will be amended accordingly.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, the way we process your personal data or wish to exercise your data-protection rights, please contact us:
Vorénia Horizon
South Crete
Greece
Email: [email protected]
Telephone: +30 6949 167 662